FAQs

No. You can check out as a guest. Creating an account lets you view order history and save details for faster checkout next time.

Subscribe via the footer newsletter form or the welcome offer on site. Every marketing email includes an unsubscribe link. You can also contact support@shopyuns.com to update your preferences.

Use our contact form immediately with your name, correct email, and order number so we can resend your confirmation and tracking updates.

Yes, within 14 days of receipt, if the item is unused and in its original packaging. Sale items are not returnable. See our Refund Policy for full conditions and keep-item options.

Use our contact form with your order number and the item(s) concerned. Do not email us directly — the contact form is the fastest way for our team to help you.

Yes. Via the contact form you can choose:

• Send the item back & full refund — you pay for return shipping (unless the return is due to a defect or our error)
• Keep the item & 20% refund — keep the product and receive 20% of the purchase amount back
• Keep the item & 25% discount code — keep the product and receive a 25% discount code valid across the entire site

Full details are in our Refund Policy.

We do not offer direct exchanges. Return the item and place a new order, or choose a keep-item option (20% refund or 25% sitewide discount code) via our contact form.

For returned items, refunds are processed within 5–10 business days after we receive and inspect the return. If you chose keep item & 20% refund, we process that partial refund to your original payment method once your request is confirmed. Your bank may take additional time to show the credit.

If you send the item back for a full refund, you pay return shipping unless the return is due to a defect or error on our part. Keep-item options (20% refund or 25% sitewide discount code) do not require return shipping.

No. Items purchased on sale are not returnable and are not eligible under our Refund Policy, including keep-item refund or discount options.

If your order has not shipped yet, use our contact form as soon as possible with your order number. Once dispatched, we can no longer change or cancel the order.

Before your order ships, use our contact form with your order number and the correct address. After dispatch, we cannot change the delivery address.

If your tracking has not updated for several days or your package appears lost, use our contact form with your order number. We will investigate with the carrier and keep you updated.

Use our contact form within 48 hours with your order number and photos of the damage. We will arrange a replacement or refund as quickly as possible.

Use our contact form within 48 hours with your order number and a photo of what you received. We will send the correct item or arrange a return and refund.

You should receive an order confirmation email within a few minutes of placing your order. If you don't see it, check your spam folder or use our contact form with your name and order details.

Standard shipping is €15. Orders over €75 qualify for free shipping. See our Shipping Policy for full details.

Please allow 1–2 business days for processing, followed by approximately 5–7 business days for shipping. During sales, holidays, and other busy periods this can take longer. See our Shipping Policy for details.

We offer global shipping. Delivery estimates apply worldwide and are shown in our Shipping Policy. If you are unsure whether we deliver to your location, use our contact form.

Once your order ships, you will receive an email with a tracking link. Visit our Track Your Order page for more information.

We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and other methods shown at checkout depending on your country.

Yes. Enter your code at checkout in the discount field. Only one code can be used per order unless stated otherwise. Codes cannot be applied retroactively after purchase.

New subscribers may receive a one-time welcome discount. Sign up via the newsletter popup or footer. The code is sent by email and applies to your first order only, subject to terms shown at signup.

Payments can fail due to insufficient funds, incorrect card details, or bank security checks. Try another payment method or contact your bank. If the issue persists, use our contact form.

Gift cards are not available at this time. Subscribe to our newsletter to be the first to know when they launch.

Please use our contact form. Do not email us directly — the contact form is the fastest way for our team to help you. We aim to reply within 24 hours on business days.

YUNS is online-only. Follow us on Instagram for pop-ups, events, and future retail announcements.

For wholesale enquiries, use our Contact form and select the relevant topic. Our team will follow up if there is a fit.

Materials vary by style. Each product page lists fabric, lining, and hardware details. Look under Product details or contact us if you need more information before ordering.

Store your bag away from direct sunlight and heat. Wipe with a soft dry cloth. Avoid harsh cleaners on leather and coated fabrics. Charms and hardware can be gently polished with a dry cloth.

Most YUNS bags include charm rings or loops on the handles. Open the clasp on your charm and slide it onto the ring. Do not force charms onto bags without attachment points.

Charms are designed for YUNS bags with standard charm rings. Check the charm product page for compatibility notes or ask us if you are pairing charms with a specific bag.

All YUNS products are covered by a 2-year warranty against manufacturing defects under normal use. Contact us with photos and your order number if you believe a product is defective.

We focus on durable materials and timeless designs made to last beyond one season. We continue to improve packaging and sourcing — follow our Stories page for updates.

Dimensions are listed on each product page under Product details. If you need help comparing sizes, use our contact form with the styles you are considering.

It depends on the style. Tote and larger shoulder bags often fit a 13–14" laptop; check the internal dimensions on the product page before ordering.

Think about what you carry daily: phone and wallet only, or also a laptop and extras. Compare internal dimensions on each product page, or contact us for personalised advice.

Yes. Apply via our Influencer page with your social handles and a short introduction. Our team reviews applications regularly.

For press assets or interview requests, use the Contact form and select Press. Our team will route your message to the right person.